Does it come with a warranty?
All KYK HAIR CARE styling tools are covered under a one year warranty. With the proof of purchase, contact info@kykhaircare.com to discuss your faulty product. Warranty begins from date of purchase. Keep the original sales receipt for proof of purchase to attain warranty provisions.
Each case will be assessed independently. Refer to manual inside of the Infrared Straightener box for more information on the warranty.
How do I clean the plates?
To clean your infrared straightener, wipe it down with a damp (not wet) cloth. Wait until the infrared straightener has cooled down before cleaning. Regular cleaning is important to ensure the product remains in good working condition, remove any build up of product or oils from plates and tool.
What size are the plates?
Infrared straightener has 97 x 27mm mirror tourmaline ceramic plates.
Can this tool be used internationally (outside of Australia)?
Yes it is 100~240V, universal voltage for when you travel. All KYK tool plugs are AU, so ensure you have the correct converter for international use.
What will happen if I leave the tool on by accident?
Infrared straightener has an automatic shut off feature for added safety. If the appliance is switched on for more than 60 minutes continuously, then it will automatically switch off.
Can I adjust the temperature on the tool?
Infrared straightener heats upto 230°C. Customise your heat between 180°C to 230°C for personal preference. For blonde and coloured hair keep the temperature no more than 180°C. Also keep the temp low on 180°C if styling human hair extensions. 190°C - 230°C for thick & coarse hair
Other than the tool what else is included in the box?
- Professional heat mat (Lay your infrared straightener on this mat to protect surfaces from heat damage)
- X2 sectioning alligator hair clips (used during your styling process to make it clean and easy)
How do I use Infrared Straightener ?
Refer to the “How to Use” tab to read more about how to use the infrared straightener. This will help outline how to straighten and curl your hair. There is also a manual in the box with more information on how to use it.
Can it be used on all hair types and colours?
Yes it is suitable for all hair types, adjust the temperature to your needs. Drop the temperature of the tool when styling bleached, coloured, fine and soft hair. Also keep the temperature lower than 180°C degrees if styling hair extensions.
How long is the cord?
It is a 3 metres, tangle free 360° swivel cord